Occupancy Specialist - Bethesda, MD
The Occupancy Specialist is responsible for evaluating clients’ records used for determining tenant eligibility, confirming income verifications, reviewing and analyzing annual and interim certifications, and other case management consulting services for the company’s clients who are associated with the administration of the Housing Choice Voucher (Section 8), Public Housing Programs, the Rental Assistance Demonstration Program (RAD) and Low Income Housing Tax Credits (LIHTC).
Essential Duties & Responsibilities:
• Responsible for completing, on a timely basis, a thorough review, utilizing company’s proprietary databases, of all steps of initial certification, annual re-certification, and interim re-certification on behalf of company clients.
• Conducts thorough interviews, gathers documents and information to verify family composition, income, assets and expenses
• Verifies that client has obtained household information from Enterprise Income Verification (EIV); reviews and documents discrepancies and proposes proper income calculations based on program regulations.
• Conducts third party verifications where warranted.
• Reviews files for completeness and previous re-certification for accuracy and possible discrepancies.
• Insures that client is maintaining accurate filing system of all agency and required HUD documents.
• Recognize, document and forward to management requests for reasonable accommodation.
• Stays abreast of all changes to HUD regulations.
• Completes diverse tasks or special projects as assigned.
• Knowledgeable of the processing of Public & Indian Housing Information System (PIC) submission and TRACS submissions.
• Verifies that background checks have been processed.
• Writes letters, memos and simple reports; completes a variety of forms and ledgers.
• It is essential that the incumbent maintain a high degree of confidentiality due to client privilege and other matters of a sensitive nature.
• Performs all other related duties as assigned.
• Proven ability to deal with change and with situations that do not always have a process or system in place.
• Ability to work with a broad spectrum of individuals at all levels.
• Excellent problem solving skills that include identification and resolution of problems in a timely manner through the gathering and analyzing of information.
• Excellent oral communication skills. Proven ability to speak clearly and persuasively in positive or negative situations, demonstrate group presentation skills and conduct productive meetings.
• Ability to present data and information in a clear, concise manner.
• Strong written communication skills. Able to produce a written work product that is appropriate to the audience and written in a clear and concise manner that effectively gets the message across. Proven ability to compose memorandum, reports, instructions, project plans and other written materials as required for the position.
• Ability to communicate with management and include appropriate individuals in planning, decision-making and process improvement.
• Identify ways to develop and promote quality. Demonstrate accuracy, thoroughness and strong attention to detail.
• Ability to make decisions. Exhibit sound and accurate judgment and make timely decisions.
• Excellent organizational skills and ability to manage competing priorities.
• Ability to set priorities, meet deadlines and work in a fast-paced environment.
• Travel will be required.
• Ability to use Windows, Word, Excel, PowerPoint, and Outlook at an Intermediate level required.
• Ability to learn and operate in-house program management and applications database.
• Ability to operate office equipment, including but not limited to calculators, copiers, scanners, fax machine, printers and telephones.
Education or Professional Experience Qualifications:
• An Associate’s Degree in Business Administration or related area and, two (2) years of work experience in a housing related industry
• Knowledge of the Department of Housing and Urban Development (HUD) regulations and the ability to interpret these regulations for Public Housing, Section 8, RAD and LIHTC programs. (preferred)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to stand, walk, sit, use hands to finger, handle or feel, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The statements contained in this job description are not necessarily all-inclusive; additional duties may be assigned and requirements may vary from time to time.